Refund Policy

Policy Statement saltandstoneonlinestore strives to provide high-quality body wash, body lotion, hand cream and daily body care products for global customers. This Refund Policy applies to all orders placed on our official website and ensures fair, transparent and standardized after-sales processing for every user.
Eligibility for Refund We support reasonable refund applications for defective products, damaged goods during transportation, incorrect item delivery, and obvious quality problems. All refund requests need to be submitted through our official email with valid supporting evidence such as product photos and order information.
Non-Refundable Situations Products that have been intentionally damaged, improperly stored, or used beyond normal daily care scenarios will not be eligible for refunds. Returns or refunds due to personal taste preference, subjective feeling differences, or unreasonable personal reasons are not accepted. Final promotional items are also not eligible for arbitrary refund requests.
Application Period All refund related applications need to be initiated within a reasonable time frame after customers receive the packages. Delayed applications without valid reasons will not be accepted to ensure standardized order management and after-sales arrangement.
Processing Procedure Our customer service team will verify your application information and evidence after receiving your refund request. We will conduct professional review and provide formal processing feedback as soon as possible. Qualified refund requests will be arranged systematically after confirmation.
Funds Return Arrangement Approved refunds will be returned through the original payment channel. The arrival time of funds depends on the processing rules of different payment platforms and regional financial systems. We will fully follow official platform procedures to complete every refund order safely and standardly.
Policy Interpretation & Update We reserve the right to adjust and optimize this Refund Policy according to service upgrades and operational standardization needs. The latest policy content will be published on our official website and take effect automatically.
Refund Consultation Contact For any questions about refund rules and application procedures, please contact our dedicated customer service team via official email: [email protected]