Customer Service Policy

General Service Principle At saltandstoneonlinestore, we adhere to the principles of honesty, transparency, and customer priority. We strive to provide every global customer with a pleasant, reliable, and worry-free shopping experience while purchasing our body wash, body lotion, hand cream, and other daily body care products.
Customer Inquiry Support Our customer service team provides professional support for all pre-sale and after-sale questions, including product ingredient consultation, usage guidance, order inquiry, logistics tracking, and policy explanation. Customers can contact us via our official email for any questions or suggestions.
Response Time Commitment We guarantee to respond to all valid customer messages within 24 working hours. We will carefully handle every consultation, feedback, and complaint to solve customer problems efficiently and professionally.
Global Shopping Service We support free worldwide shipping with no minimum order and no hidden charges for all customers. All orders are processed equally regardless of order amount or delivery region, ensuring fair and consistent service for every global user.
Product Quality Service All products sold on our official site are strictly inspected in terms of formula safety, product quality, and packaging. We focus on mild, skin-friendly, and safe daily body care products. If customers receive defective, damaged, or incorrect items, we provide targeted after-sales solutions in accordance with our official rules.
Order & Privacy Protection We fully protect customer order information, personal data, and privacy security. All customer information will only be used for order processing and after-sales service, and will never be disclosed, sold, or shared with any third-party institutions without official authorization.
Service Optimization & Feedback We continuously optimize customer service processes and product experience based on real customer feedback. Every suggestion from our users is valuable for us to improve our products and global shopping service.